Terms of Service

Effective Date: 1st March 2025

Welcome to Hypernova Growth Agency ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our services, website, and related offerings (collectively, the "Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please do not use our Services.

1. Services

Hypernova Growth Agency provides digital marketing solutions, including but not limited to customer re-engagement, CRM setup, email marketing, social media management, paid advertising, and other related services. The specifics of each service may be outlined in a separate contract or agreement.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services. By using our Services, you represent and warrant that you meet this requirement.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and up-to-date information necessary for service execution.

  • Respond in a timely manner to requests for feedback, approvals, and other necessary inputs.

  • Comply with all applicable laws and regulations related to their business and marketing activities.

4. Payments & Fees

  • Fees for services are outlined in separate agreements or invoices.

  • Payment is due as per the agreed-upon terms (e.g., monthly, quarterly, or annually).

  • Late payments may result in suspension or termination of Services.

  • All fees are non-refundable unless otherwise stated in a written agreement.

5. Intellectual Property

  • We retain ownership of any proprietary tools, software, templates, and strategies used in providing our Services.

  • Upon full payment, Clients may receive rights to use custom deliverables (e.g., marketing content, campaigns) as outlined in the service agreement.

6. Confidentiality

Both parties agree to keep confidential information shared during the course of engagement private and not disclose it to third parties without written consent, except as required by law.

7. Limitations of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our Services.

  • Our total liability for any claim related to our Services shall not exceed the amount paid by the Client in the last three months.

8. Termination

Either party may terminate the agreement:

  • Immediately if the other party breaches a material term and fails to cure it within a reasonable period.

  • If the Client fails to make payments as agreed.

9. Dispute Resolution

Any disputes arising out of these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes will be subject to arbitration under His Majesty’s Government of New Zealand.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of His Majesty’s Government of New Zealand, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to update these Terms at any time. Any changes will be effective upon posting to our website. Continued use of our Services after modifications constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at: alick.ashby@hypernovagrowth.agency
Parnell, Auckland, New Zealand

02040 389982